Quality Assurance Senior Associate
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Senior Associate, Support Operations
(Quality Assurance).
Key Responsibilities
Grade support tickets against quality rubrics to ensure compliance
with internal standards
Collaborate with BPO quality leads to maintain consistency in QA
practices across teams
Monitor and report on QA performance metrics, providing actionable
insights to support managers and leadership
Required Qualifications
3-5 years of experience in quality assurance within a customer
support environment
Proven ability to lead and drive cross-functional projects
Experience maintaining and refining established QA processes
Strong commitment to delivering exceptional customer
experiences
Comfortable using QA tools, Excel/Google Sheets, and support
ticketing systems
Keywords: VirtualVocations, Compton , Quality Assurance Senior Associate, Other , Vista, California
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