Call Center Team Lead
Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025
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Job Description:
A company is looking for a Call Center Team Lead to manage
customer service agents and ensure team performance.
Key Responsibilities:
Lead a team of 15-25 customer service agents handling inbound
calls
Coach and develop team members on customer service processes and
best practices
Manage performance metrics and drive continuous improvement in call
center productivity
Required Qualifications:
Minimum of 3 years of call center experience or 1 year in call
center management
Associate's degree or equivalent combination of education and
relevant work experience
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office applications
Proven ability to drive sales through the actions of others
Keywords: VirtualVocations, Compton , Call Center Team Lead, Other , Vista, California
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