Growing and Dynamic company looking to hire an International
Documentation Specialist with minimum 2 years? experience with
claims administration in a multi modal capacity (air, expedited,
ocean, truckload and LTL) Bilingual Spanish is a plus!
Review and resolves various types of cargo claims, including course
of action, developing arguments and addressing claimants'
rebuttals, conducting preliminary negotiations and preparing and
issuing notices to claimants and other third-parties including
broker claim representatives.
?Assists in overall case resolutions strategies, settlements, and
?Authorizes appropriate payment or refers claims to management for
?Pursue subrogation efforts on cargo claims, legal liability claims
and agent disagreements
?Assists co-workers with various projects and duties as
?Continually evaluate, monitor and audit all aspects of the claims
process, adherence to the reimbursement schedules and production
performance. Run daily reports for number of open claims, those not
approved and exceptions such as missing denied claims.
?Respond to submitted freight claims in a timely manner.
Continually investigate, evaluate and resolve over, short, damaged
and miscellaneous freight claims that may have caused the client
?Assign, assist, and support others to complete work to ensure
claims processing coincides with the company's desired objectives
and are in accordance to applicable law.
?Coordinate the communications and paperwork required for the
proper submission of freight claims to vendors.
?Address issues arising regarding freight claim methods, procedures
or disputes as posed by stations, sales staff, co-workers, carriers
and destination locations. Keep the customer appraised of any
problems arising during the claims process and offer potential
options for resolving discrepancies.
?Accurately translate and convey the various job requirements,
including supplemental supporting materials, as described by the
customer to the support staff.
?Build effective relationships with stations and customers.
?Complete all required documentation in a timely manner.
Desired Skills and Experience
?Bachelor's Degree preferred
?Minimum of 3 years? experience with claims administration in a
multi modal capacity (air, expedited, ocean, truckload and LTL, OR
demonstrated ability to meet the job requirements through a
comparable number of years of work experience.
?Requires excellent knowledge of distribution concepts, practices
and procedures. Transportation experience, including LTL
?Able to consistently apply applicable policies, procedures,
regulations, and program objectives when carrying out the duties of
?Must have advanced knowledge of systems to include computers and
software programs such as MS Office including spreadsheets, This
includes working with our 3rd party claims software including
experience with TMS transportation software.
For immediate consideration please call the Act-1 Downtown LA
office and ask for Azuri Ross. Please send your resume immediately
in Microsoft Word for immediate consideration for the International
Documentation Specialist position.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected