Crew Member
Company: Planet Fitness - CA
Location: Burbank
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Job Summary The Crew Member will
be responsible for creating a positive member experience by
providing a superior level of customer service to Planet Fitness
members, prospective members and guests. Essential Duties and
Responsibilities Greet members, prospective members and guests,
providing exceptional customer service. Handle all front desk
related activities including: Answer phones in a friendly manner
and assist callers with a variety of questions. Check members into
the system. New member sign-up. Take prospective members on tours.
Facilitate needed updates to members accounts. Respond to member
questions and concerns in a timely and professional manner and
elevate to Assistant Manager or Manager as needed. Assist in
maintaining the neatness and cleanliness of the club.
Qualifications/Requirements Customer service/hospitality background
preferred. Basic computer proficiency. A passion for fitness and
health. Upbeat and positive attitude! Punctuality and reliability
is a must. Exceptional customer service skills; able to interact in
a positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Must have some typing skills. Must be available to
work Fridays, Saturdays and Sundays if needed.
Keywords: Planet Fitness - CA, Compton , Crew Member, Hospitality & Tourism , Burbank, California
