Call Center Medical Receptionist
Company: Arroyo Vista Family Health
Location: Los Angeles
Posted on: April 24, 2024
Job Description:
Salary Range:$20.00 - $22.52 Hourly
Summary:
Under the supervision of the Clinic Operations Manager, the Call
Center Medical Receptionist serves as primary point for patient
telephone access to Arroyo Vista Family Health Center. The Call
Center Medical Receptionist answers, greets, screens, and directs
incoming and outgoing telephone calls, electronic messages and
other web-based communications. Responds to basic inquires and
refers to appropriate clinic personnel. Contacts and distributes
messages to medical personnel using a variety of electronic methods
including voice and email systems. The Call Center Medical
Receptionist is cross-trained with medical reception duties and
schedules and confirms initial and follow-up medical appointments,
registers patients and performs insurance verification.
DUTIES AND RESPONSIBILITIES:
- Responsible for welcoming patients and visitors in a friendly,
professional and courteous manner both in person and on the
telephone.
- Responsible for answering multi-line telephone lines, ensuring
that all calls are channeled to, and responded by the appropriate
personnel
- Responsible for completing "warm telephone transfer" to
appropriate personnel.
- Responsible for collaborating with outsourcing call center
agents as needed.
- Responsible for verifying patient demographics at each patient
contact via phone, telehealth or in person appointment.
- Responsible for scheduling appointments for all clinic sites
and provide general agency and/or program information.
- Responsible for registering patients and entering patient
demographics in the Practice Management System (PM).
- Responsible for initiating patient encounters with appropriate
pay code for telephonic, telehealth or in-person visits.
- Responsible for assuring that patient registration, medical
history, and consent and privacy forms are thoroughly completed and
signed on an annual basis.
- Responsible for verifying patient insurance and eligibility
prior to office visit and communicates effectively with billing
staff for financial screening and cashier services.
- Responsible for obtaining and distributing Patient Perception
Surveys to patients.
- Responsible for communicating in an effective and professional
manner with Physicians, ancillary departments, nursing, office
staff, Health plan and, as well as patients and their
families.
- Responsible for actively participating in the Environment of
Care Program.
- Responsible for following all Agency safety and health
standards, regulations, procedures, policies, and practices.
- Performs other duties as necessary. REQUIREMENTS:
- Six months to one year experience as a medical
receptionist.
- Strong telephone etiquette.
- Excellent verbal and written communication skills.
- Knowledge of HIPPA compliance preferred.
- Knowledge of medical terminology, insurance plans and
eligibility requirements.
- High school graduate or GED certification.
- Bilingual (English/Spanish).
- Computer experience with excellent computer skills in a
Microsoft Windows environment.
- Access to automobile with valid California driver's license and
state mandated automobile insurance.
- Work schedule to include evenings, overtime, and weekends as
needed.
- Ability to type 35 wpm.
- Ability to deal effectively with the patient, staff, and
visitors.
Keywords: Arroyo Vista Family Health, Compton , Call Center Medical Receptionist, Healthcare , Los Angeles, California
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