Learning & Development Officer
Company: Cathay General Bancorp
Location: Monterey Park
Posted on: December 31, 2025
|
|
|
Job Description:
The Learning & Development Officer (LDO) at Cathay Bank is
responsible for assisting in the planning, conducting and managing
of training programs for the Bank. The LDO position interfaces with
all bank departments and with various levels of team members in
retail branches, back-office operations and mid-to-senior level
leadership. Performance activities may include but not limited to,
developing eLearning modules and videos, facilitation of in-person
and virtual workshops and performing small scale needs analysis for
individuals or departments. The LDO candidate must have the ability
to set daily/weekly project goals independently while adhering to
the Banks guiding principals. ESSENTIAL FUNCTIONS • Conducts needs
analysis as needed to identify training needs and to ensure team
members’ training needs are met and aligned with
company/departmental goals. • Work closely with project
stakeholders to ensure successful implementation of projects and
programs. • Collaborate with business partners and work with
Subject Matter Experts (SME) to develop content, and to coordinate
and implement training. • Works with L&D management to
recommend options for gathering and evaluating feedback to ensure
optimal training value and effectiveness. • Identifies creative and
technological solutions to improve virtual training for targeted
audiences using the tools and resources made available. •
Responsible for the maintenance of training materials, including
but not limited to; leader and participant guides, eLearning
modules, job aids, flip charts, slides, and checklists. • Remains
current on eLearning tools and methodologies to develop and create
training modules for retail branches and to support training for
target audiences. • May convert training programs and workshops
from instructor led training (ILT) to virtual instructor led
training (VILT). • Work with L&D management and project team to
make informed decisions based on expertise, technical knowledge,
and experience to ensure the effectiveness of new and existing
training projects or programs. • Facilitates multiple training
programs including but not limited to: ILT and VILT programs; Sales
and Service; Customer Service including core bank systems and
technical training, and other training programs as assigned. •
Creates a positive learning experience for team members with a
focus on learning and engaging the participants in virtual and live
classrooms. • Provides cross-training for peers and other trainers
for in-house training programs. • Exercises discretion and good
judgement when managing projects and requiring minimal supervision.
• Participates or assists in large scale projects as part of a
project team. Projects may include bank acquisitions and core
system conversions. QUALIFICATIONS Education • Bachelor’s degree is
a plus but not required. Experience • Minimum 3 years of experience
in Learning & Development, Human Resources and/or retail banking.
Skills/Ability • Possess outstanding verbal and written English
communication skills. Have strong presentation skills and
experience with facilitating in person and virtually. Proficient
with Microsoft Word, Excel, PowerPoint, Adobe Captivate, MS Teams
to create or design training materials and assessments. Assist
trainers/co-facilitating smaller sessions or onboarding programs.
Assess procedures and policies, conduct needs analysis and
recommend effective training methods. Apply instructional design
theories (ADDIE) to make learning engaging and interactive. Assist
with surveys and focus groups and report on learner satisfaction.
Must be able to respond quickly to changes in procedure and handle
multiple tasks simultaneously. Bilingual Chinese or Vietnamese a
plus. Knowledge of various eLearning development tools is preferred
but not required. Must be able to travel based on training needs or
projects. Open to feedback, eager to learn and open to continuous
development. Ability to identify and suggest enhancements to
existing programs and training.
Keywords: Cathay General Bancorp, Compton , Learning & Development Officer, Education / Teaching , Monterey Park, California
